applications. Troubleshoot and resolve software-related issues promptly and efficiently. Assist end-users with and resolving network and infrastructure-related issues.
analyzing client-specific logs to identify and resolve issues promptly and effectively. Customer Interaction ensuring appropriate solutions are provided promptly. Issue Resolution Follow-up: Conduct thorough follow-ups follow-ups with clients to ensure that reported issues are resolved promptly and satisfactorily. Record Keeping: all customer interactions, including details of issues reported and resolutions provided. Adherence to maintains a high standard of service delivery. Risk and Issue Communication: Take responsibility for timely communication
New business pipeline, follow-up and tracking · Issuing of quotations · Technical training of and ongoing sales and service issues · Liaising with internal departments on processing issues · Building relationships
New business pipeline, follow-up and tracking · Issuing of quotations · Technical training of and ongoing sales and service issues · Liaising with internal departments on processing issues · Building relationships
network related issues. This role involves diagnosing and resolving technical issues, providing guidance technical process, hardware, software, and network issues. Assist users with setup, configuration, and troubleshooting patch management, addressing technical and related issues in line with established secure procedures and Service Level Agreements (SLAs). Escalate complex issues to higher level support or relevant departments
booking travel arrangements, and resolving any issues related to travel plans.
Forward invoice to client Perform reconciliations Issue statements and copy's of invoices Conduct age analysis Reconcile job cards issued to stock control to ensure that all job cards issued are invoiced monthly
with other departments with regard to customer issues/faults.
Report new faults to suppliers.
Chasing
Keep up to date and aware of the technical support issues, IT policies and best practice methods.
Register/transfer Troubleshoot VOIP issues.
You must be capable of resolving the following issues within 15 mi
needed. Diagnose and resolve hardware and software issues on desktops, laptops, printers, scanners, and other troubleshoot connectivity issues. Utilise Active Directory to resolve issues related to GPOs, logon scripts policies. 2nd Line Support: Troubleshoot and resolve issues, investigate incidents, and analyse system metrics Collaborate with Customer Engineers on complex issues and project rollouts. Perform server and security maintain server and network systems, troubleshooting issues as they arise. Design, implement, and manage the
coordinate with vendors in resolving cross-functional issues, Ability to identify and recommend tools and automations coordinate with vendors in resolving cross-functional issues, Ability to identify and recommend tools and automations