DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business. ENVIRONMENT: SERVE as the incident owner and manage the end-to-end lifecyle of the ticket until resolution as the next
and support layer. Assist with escalations from 1st line support engineers Provide 2nd line data centre
issues, serving as the escalation point for the 1st line (desktop) support technicians. Respond to after-hours Collaboration: Lead and guide a small team of 1st line support technicians, providing mentorship and
IPs);
NAT and Port Forwarding /Open Ports;
1st Line IPPBX and PBX, Hosted PBX configurations, IP Number
dynamic and rewarding position. Responsibilities: 1st Line Support: Provide support through email, phone
issues, acting as an escalation point for 1st & 2nd Line Engineers
essential Duties and Responsibilities: Provide 1st to 3rd line support via email, phone, and remote support must verify with Kontak Recruitment. Provide 1st to 3rd line support via email, phone, and remote support
where your will provide optimal & seamless 1st and 2nd Line Support, ensuring operational stability and
aspects of the business. Job Role: Provide 1st to 3rd line support via email, phone, and remote support
Job Role: