Analysis for Office WUSS packages. 1st and 2nd level support for incidents (troubleshooting and resolving) for Proactively propose solutions to improve the support of (new) business processes. Action and coordinate Confluence. Standby, shift work and public holiday work required from time to time. Support with Go Live preparation preparation and support during Go Live (could be on weekends, late evenings) Coordinate and Support SAP Basis Coordinate with Application teams, interface partners, support teams and other module consultants. Monitoring
Office WUSS packages.
accordance with the agreed hours of operation within a shift model
accordance with the agreed hours of operation within a shift model Usage of automation tools to monitor and observe observe software reliability in the supported environment Handing of incidents and changes in accordance Development Life Cycle Managing projects / processes Support Product in an Agile approach by proactively managing in-line with the organisational Agile Working Model Supports the Product owner to shape the Product roadmap roadmap Coordination between development and support environments Assisting with the business cases Requirements
functions. Permanent position. Evening and weekend shifts required. Knowledge of Dineplan beneficial. Salary
mediate PC skills
Service Management Change Enablement Specialist to Support migration/transformation of existing IT Service experience with configuring, administering, and supporting large enterprise IT Service Management (ITSM) key topics included in the scope of services supported. Analyse KPIs to identify trends and areas requiring performance issues to ensure service standards. Supporting IT governance and audit requirements to maintain operational integrity. Providing different levels of support, managing incidents, and ensuring continuous operation
propose solutions to improve the support of (new) business processes Support the functional team with issues process owners Go-live preparation and post Go-live support Interaction with clients through meetings, calls troubleshooting issues for the system and providing support Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Monthly
solutions to improve the support of (new) business processes
experience with configuring, administering, and supporting large enterprise IT Service Management (ITSM) key topics included in the scope of services supported.