/>Ensure that progress of every query logged is monitor
Â
Â
KNOWLEDGE
to work with little supervision EDUCATION, QUALIFICATIONS
are met.
working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise
Well established Client is seeeking a suitable candidate to join their team. Matric Pharmacy Degree registered with the SAPC Experience with Manufacturing preferrably and excellent GMP's Principals Health & Safety Matric Pharmacy Degree registered with the SAPC Experience with Manufacturing pref
systems within the call centre to optimise call campaigns and Agent productivity Changing of dial levels abandon rate to exceed abandon level targets • Monitor all off phone activities time - such as (Dispo Escalate to Manager and Supervisor when required • Monitor Inbound calls received from SMS's, adjust dial recycle rules. Changing of area code dialling • Monitoring available workload • Creating of staff accounts Grade 12 2 to 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony
according to the relevant SOP. Address general product information enquiries timeously and accurately rating system. Demonstrate excellent knowledge of product and service offerings, system knowledge, customer Negotiate and make relevant product and service adjustments in line with product pricing and Trackers retention full qualifications advantage Previous contact Centre experience in a sales or retention environment a Contact Centre. Certificate in Customer Services will be an advantage. Excellent product and systems
according to the relevant SOP. Address general product information enquiries timeously and accurately rating system. Demonstrate excellent knowledge of product and service offerings, system knowledge, customer Negotiate and make relevant product and service adjustments in line with product pricing and Trackers retention full qualifications advantage Previous contact Centre experience in a sales or retention environment a Contact Centre. Certificate in Customer Services will be an advantage. Excellent product and systems
the Financial Intelligence centre Act Basic understanding of the ETF product requirements Able to work
the Financial Intelligence centre Act Basic understanding of the ETF product requirements Able to work
You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service Certified IT Professional preferred. Experience with monitoring systems such as Nagios or PRTG. Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers