experienced COMPLIANCE GUIDANCE OFFICER Group Monitoring Education and experience Relevant tertiary education initiatives. Compliance risk monitoring Contribute and review of annual compliance monitoring plan for the Group Compliance Management Committee. Present the monitoring plan to the relevant stakeholders in the various various business units. Execute on the monitoring plan approved by the governing body, through evaluation Continuously contribute to the Group Compliance monitoring methodology, framework, reporting templates and
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback Develop and implement strategies to improve team productivity and overall performance through incentives Conduct a positive and collaborative work environment Monitor and evaluate individual and team performance, implementing initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency
essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
Good verbal skills • Self-motivated • Prior call centre experience is required A basic salary of R 8500 8500 p.m. loads of perks The post Call Centre Operators appeared first on freerecruit.co.za .
standards are met.
essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
successful candidate to have a knowledge of the products as well as legislation related to LISPs. Experience
Role
successful candidate to have a knowledge of the products as well as legislation related to LISPs. Experience