order to deliver exceptional service within clients' SLA. Requirements: Matric Degree/Diploma in Logistics/Transport Client Service: Service Culture – Deliver within SLA Partnership Management – Cultivate objective working of superior quality customer experiences within SLA Fleet management Staff Management: Personal Development
order to deliver exceptional service within clients SLA.
Requirements:
order to deliver exceptional service within clients' SLA. Requirements: Matric Degree/Diploma in Logistics/Transport Client Service: Service Culture – Deliver within SLA Partnership Management – Cultivate objective working of superior quality customer experiences within SLA Fleet management Staff Management: Personal Development
order to deliver exceptional service within clients' SLA. Only candidates who can communicate fluently in Client Service: · Service Culture – Deliver within SLA · Partnership Management – Cultivate objective working of superior quality customer experiences within SLA · Fleet management Staff Management: · Personal Development
order to deliver exceptional service within clients' SLA. Only candidates who can communicate fluently in Client Service: · Service Culture – Deliver within SLA · Partnership Management – Cultivate objective working of superior quality customer experiences within SLA · Fleet management Staff Management: · Personal Development
letters logged by customers are actioned within agreed SLA turnaround times
Responsible for assisting supervisor
Settlement of deals at maturity on agreed SLA times
Set that all requests are completed within the required SLA times.
Reconciliations:SLA times.
Responsible for ensuring that all control
letters logged by customers are actioned within agreed SLA turnaround times Responsible for assisting in the supervisor Settlement of deals at maturity on agreed SLA times Set t l ement s Responsible for ensuring accurate that all requests are completed within the required SLA times. Reconciliations: Responsible for ensuring reconciliations requested are completed within the required SLA times. Responsible for ensuring that all control
performance standards & contractual KPI's and SLA's are met ensuring that performance standards &
& contractual KPI's and SLA's are
-To ensure the performance standards of project staff
Technical and understand all technical requirements, SLA and delivery lead times for all requests
SLA / Credit Management and Cost Savings
Technical and understand all technical requirements, SLA and delivery lead times for all requests Prepare and supplier relationships SLA / Credit Management and Cost Savings Ensure SLA criteria including penalties the delivery of contract outcome against agreed SLA's and other performance criteria Negotiate necessary necessary credit note with the supplier based on SLA reporting Obtain necessary credit note and ensure captured