experience in a cleaning / housekeeping rol Knowledge of SLA's Drivers license and own vehicle. must be available
experience in a cleaning / housekeeping rol Knowledge of SLA's Drivers license and own vehicle. must be available
preparation of monthly SLA reports and being the first line of contact for SLA customers with queries also be required to draft Statements of Work for SLA customers. This is a multi-faceted role where you Prepare SLA or other reports required on client account status Provide first line support to SLA clients
customers are identified, understood and documented in SLA (Service Level Agreement) and Service Level Requirements agreed within underpinning contracts are aligned with SLA targets. Ensure that service level reports are produced produced for each customer service and that breaches of SLA targets are highlighted, investigated and actions recurrence. Ensure that service performance reviews (SLA Meetings) are scheduled, carried out with customers customers and other key stakeholders to get involved in SLA negotiations. Manage customer complaints including
term business forecast Negotiating and finalizing SLA's with the Client - contract negotiation Implementing term business forecast Negotiating and finalizing SLA's with the Client - contract negotiation Implementing
Pastel Accounting)
Debtors and Creditors (Incl SLA and Project invoicing)
Month end payment to and Project Department
Scheduling of monthly SLA services, and arranging access (complete H&S)
Support
billing purposes Ensure Service Delivery within SLA criteria, to resolve and escalate where required meet the level of required efficiencies and agreed SLA (processes, systems, delivery) Perform Proactive
term business forecast Negotiating and finalizing SLA's with the Client - contract negotiation Implementing term business forecast Negotiating and finalizing SLA's with the Client - contract negotiation Implementing
necessary. Responsibilities also include preparing SLA reports, handling customer queries and minor requests requests, and drafting Statements of Work for SLA customers. DUTIES: Under the direction of a supervisor Prepare SLA or other reports required on client account status Provide first line support to SLA clients
including submitting accurate and timely reports SLA Management, compliance & governance Performance control and soft services in accordance with SLA's Review all SLA's entered into with eternal service providers materials and inventory maintenance in accordance with SLA's Responsible for supporting and enabling the protocol