To manage and coordinate the project portfolio within the company towards effectively meeting strategic business and organisational objectives, and to develop and manage a centralised administration function for the infrastructure department. Ensure Continuous Performance and Quality Management with
Ensure Continuous Performance and Quality Management within Infrastructure Department Lead and manage the people in the team.
Manage and control budgets / finances within project portfolio.
Drive and manage administration for the project portfolio and
development, integration, implementation and support of complex hardware and software systems across Stellenbosch, South Africa, we seek to employ an ICT Support Technician at our main office to join the IT Department Department. The incumbent will primarily provide support for personnel and their related work equipment standby hours. RESPONSIBILITIES: Provide technical support to in person, telephone and email requests from software and associated peripherals. Technical support includes software troubleshooting, hardware troubleshooting
experience supporting Microsoft on premise and cloud environments, experience supporting MacOS and have Objectives The Systems Engineer role is to provide support and perform maintenance within the client organizations The Systems Engineer will also manage, provide support on and maintain client Microsoft 365 environments ways; onsite visit, via telephone, email or remote support. The Systems Engineer will serve as a 3rd level experience supporting Microsoft on premise and cloud environments. Experience supporting MacOS Experience
imum of 5 years in application support or a similar technical support role
imum of 5 years in application support or a similar technical support role
Technology Analyst will be responsible for providing support, training, maintenance, and acting as a liaison systems to be addressed. System Support: Provide first-level support for the following information systems: company and external service providers for the supported systems. Coordinate communication and resolution maintain comprehensive documentation for all supported systems, including user manuals and procedures
Minimum of 5 years in application support or a similar technical support role Minimum of 5 years' experience and functionality. Provide first and second-line support for business applications, including troubleshooting through to resolution and escalation when necessary. Support the implementation of changes to business applications Liaise with software vendors and third-party support providers to escalate and resolve complex technical vendor relationships to ensure timely resolution of support tickets and adherence to service level agreements
Minimum of 5 years in application support or a similar technical support role Minimum of 5 years' experience and functionality. Provide first and second-line support for business applications, including troubleshooting through to resolution and escalation when necessary. Support the implementation of changes to business applications Liaise with software vendors and third-party support providers to escalate and resolve complex technical vendor relationships to ensure timely resolution of support tickets and adherence to service level agreements
3+ years of relevant work experience in an IT support environment.
â Strong analytical and problem-solving
security awareness and training
â Desktop support services
â Management of in-country IT teams