Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) to agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
Good verbal skills • Self-motivated • Prior call centre experience is required A basic salary of R 8500 8500 p.m. loads of perks The post Call Centre Operators appeared first on freerecruit.co.za .
Main Purpose of Position:
The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct sta
Financial Supervisor Sandton, occasional travel to Durban 1. Responsible in month end closing process analysis, provide financial advice and decision support. 6. Be responsible for the daily financial related writing, Chinese is a plus The post Financial Supervisor appeared first on freerecruit.co.za .
essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial records Regular and accurate reporting on call centre results and performance Maintaining and improving
Required
services technical lead. This role provides on-site support as required by customers as well as management superiors Successfully execute all 1st and 2nd line support tasks Be the single point of contact for all projects relationship with customer teams Ensure logging of all support requests within a ticketing system (either ITS Proactively ensure a high level of availability for all supported services Participate in the company standby schedule related for L2 certified desktop/infrastructure support technicians.
Minimum Requirements: - Min 3 years in a technical support role (Smart home industry preferred) - Strong IP