services technical lead. This role provides on-site support as required by customers as well as management superiors Successfully execute all 1st and 2nd line support tasks Be the single point of contact for all projects relationship with customer teams Ensure logging of all support requests within a ticketing system (either ITS ITS or customer owned) Perform routine administration for day to day IT procurement requirements at the Proactively ensure a high level of availability for all supported services Participate in the company standby schedule
via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating desktop OS platforms and administrative functionalities Providing Desktop and Technical Support services Providing Providing workstations related support for Absa retail as well as the corporate environment. Locating files improve service delivery Helpdesk Support Providing remote support to all Absa users utilising the given Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with Incident
pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main schedules etc.) Requirements Proven experience as front desk representative, agent or relevant position Familiarity
primarily responsible for providing technical support and advice to customers (internal and external) Direct unresolved issues to the next level of support personnel. Provide accurate information on IT products (Helpdesk SLA report). Accurately log all field support and telephone tickets and close within 30 minutes General Provide general customer support, either telephonic or at the front desk. Always comply with PPE policy Skills and Knowledge: Good knowledge of general administrative and internal processes Knowledge of ICT industry
background
company based in the Midrand area to give office support to other staff members, data capturing, reporting
your knowledge, investigative and problem solving support skills. To keep customers regularly updated through post held To maintain an up-to-date knowledge of supported applications and developments To take an active with online retail business and eCommerce systems support • Experience working with SOAP requests and responses
individual who will primarily be required to supply support to the external sales team to free them up to service receive excellent service. Sales Support will also provide administrative backup to Sales Management and invoices Respond with urgency and accuracy Update administrative systems daily as required Update Production prepare credits where required Provide backup to front desk Notify Management of potential problems Requirements: qualification required. Diploma or degree in Administration or Finance is beneficial. Computer literacy
innovate? Do you excel in providing technical support, training, and customised solutions for commercial designs of PV systems, and offering technical support and training to the sales team. You will monitor will provide pre-sale training and after-sales support to our residential and commercial customers, and commitment to quality, they foster a collaborative and supportive work environment where your expertise and creativity sustainable energy solutions. Our client offers a supportive work environment with opportunities for professional