Job Purpose: The Helpdesk Technician is primarily responsible for providing technical support and advice to customers (internal and external) via the telephone. Responsibilities: Technician Service Accurately allocate on site tickets to the relevant technician/branch/contractor within 30 minutes of
addressing circuit issues. • Provide telephone and online support in answering technical questions for
requests raised by users either telephonically or via email. Support Applications that cover a vast landscape
Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating desktop related