Service management Strong technical knowledge in ITSM tools, incident, problem and change enablement Excellent problem-solving skills ServiceNow certifications (ITSM fundamentals, CSDM, CMDB). Team-Player (working supporting large enterprise IT Service Management (ITSM) platforms and solutions like ServiceNow, BMC Remedy role of subject matter expert (SME) on ITSM related topics: ITSM processes, foundation data, governance
management
Datasphere Platform as per define SLAs. Reporting of ITSM KPIs to upper management (Incidents, Changes and
Platform as per define SLAs.
CSS 3 Antd HTML 5 BitBucket/Github Knowledge of ITSM Solutions – specifically BMC Remedy Ticketing tool
5
and maintenance Incident and Request Management ITSM ServiceNow Knowledge Minimum 4 years of professional
Methodology knowledge