optimal performance i.e. IT, Technology, Data Analytics, Campaign Strategy, Client Services, Finance, targets are met by empowering, motivating and developing an operational team to achieve desired results management of call centre resources. • Coaching, developing, motivating and retaining staff and coordinating and retaining the best people and managing the development of skills within the team. • Ensuring the delivery leadership skills. • Strong reporting skills with analytical skills and ability to draw insights from operational
cost reduction and revenue growth. Develop reports and analytics to drive project improvements. Support building the case for change, drawing on data and analytical techniques and communicating this to audiences
information submitted by the team. Training, growth, development, and overall wellness of team. Provide regular communication ability, both written and oral Analytical and research capabilities Behaviours: Organised
specialising in sales, marketing, training, development and brand activations. Thus, the success and