Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) to agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
to work with little supervision
EDUCATION, QUALIFICATIONS
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial
Main Purpose of Position:
The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct sta
To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty. Job Objectives: To deliver exceptional customer service through in-store visibility and proactivity to
experienced Contact Centre Trainers with experience in training staff in the international Call Centre (BPO) industry training staff in a call centre environment. Experience in a BPO outsource call centres servicing international Qualifications to jobsintellibpo.com Please put “ Contact Centre Trainer” in the Subject Line. Basic Salary: R30
international time zones. 1-year international call centre experience – required. R10 000 to R13 000 Plus
Development (L&D) strategy to ensure success of JSE Strategic objectives Plan and implement L&D resources attending conferences and training interventions Manage L&D, Career Management, Performance Management, Employment Equity and Bursaries Develop and position L&D strategies to deliver on Transformation and
Development (L&D) strategy to ensure success of JSE Strategic objectives Plan and implement L&D resources attending conferences and training interventions Manage L&D, Career Management, Performance Management, Employment Equity and Bursaries Develop and position L&D strategies to deliver on Transformation and
Development (L&D) strategy to ensure success of JSE Strategic objectives Plan and implement L&D resources attending conferences and training interventions Manage L&D, Career Management, Performance Management, Employment Equity and Bursaries Develop and position L&D strategies to deliver on Transformation and