style="text-align:center">Contact Centre Team Coach
Based contract
The position of the Team Coach is to lead an inbound voice/messaging customer services Solutions customer goals and objectives. The Team Coach is also expected to work within all teams of the g and managing a team of +- 20 agents
Customer Service - Team Coach
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The position of the Team Coach is to lead an inbound conjunction with customer goals and objectives. The Team Coach is also expected to work within all teams of the g and managing a team of +- 18 agents
Description JOB PURPOSE To lead, develop and coach a team of Outbound Debt Collection Agents by driving meet targets and deadlines Strong leadership and coaching skills Strong written and verbal communication meet targets and deadlines Strong leadership and coaching skills Strong written and verbal communication
professional development classes, etc.)
· Provide coaching to employees where gaps or non-performance is NQF qualification (an advantage)
· Sales Coaching (an advantage)
· Proficiency in MS Office level of flexibility
· Ability to train and coach within a high paces sales and telesales call centre
seniority, you may be required to give training/coaching to persons nominated by the supervisor. Are you
seniority, you may be required to give training/coaching to persons nominated by the supervisor. Are you
cost improvements. 2. PEOPLE MANAGEMENT · Manage, coach and develop a team that meets agreed objectives
cost improvements. 2. PEOPLE MANAGEMENT · Manage, coach and develop a team that meets agreed objectives
complex problems.
Days Annual leave Momentum Provident Fund Discovery Life Insurance