of Position:
The Customer Service Agent is responsible to effectively assist customers with information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
style="text-align:center">Customer Service Agents
Based and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
and document business requirements for Discovery Life's “Quote and apply” applications (non-web-based and
adaptive Insurance Specialist is required for our Head Office - Legal department. Insurance Cover management management. Management of Insurance Brokers. Annual Insurance renewals. Claims Management. Cell Captive Projects and Ad hoc. Experience Minimum of 5 years' insurance experience in a similar role in the logistics logistics industry Knowledge and understand insurance products, specifically relating to the logistics industry to impart knowledge to the business on complex insurance issues Deciding and initiating action Delivering
adaptive Insurance Specialist is required for our Head Office - Legal department. Insurance Cover management management. Management of Insurance Brokers. Annual Insurance renewals. Claims Management. Cell Captive Projects and Ad hoc. Experience Minimum of 5 years' insurance experience in a similar role in the logistics logistics industry Knowledge and understand insurance products, specifically relating to the logistics industry to impart knowledge to the business on complex insurance issues Deciding and initiating action Delivering
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service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial Knowledge on FAIS, FICA, long and short-term insurance acts, POPIA and Pension Fund Act Strong verbal