resolve / fulfil all incidents and service requests logged or managed through 2nd and 3rd Line Support tiers information-requests from various sources (phone, email, logging-system integration, etc.) for the purpose of providing customer in respect of incidents and service requests logged. Telephonically and remotely identify, diagnose or eliminated. Ensure that a Problem Ticket is logged in the event of repeated incidents and attached information-request in the call-logging system. Ensure that all auxiliary fields in the call-logging system are completed
coordinate the organizing and logging incoming PPAP parts into the QCHOLD PPAP Parts Log; ensuring parts review disposition PPAP parts status in the PPAP Parts Log; ensure part conformance to drawings, with or without on P drive; ensure parts with created files are logged into the PPAP catalogue and assigned to SDM; review
development department Helpdesk admin - logging and following up on calls Log calls on behalf of clients Test
with timeously and effectively. • Ensure ticket Logs are dealt within SLA. • Adhering to all AD-HOC work Available for overtime where workloads require • Logging of faults where required • First time resolution
Docker and Kubernetes. Familiar with monitoring and logging tools such as Prometheus, Grafana, ELK stack, and Implement observability solutions, including logging, monitoring, and alerting. Automate repetitive
Will be required to log into the app immediately upon her/his arrival to work as the log in time will be
Attempt to provide first-line resolution. Accurate logging of all ticket information Escalating promptly allocating the ticket management system. Maintaining accurate log entries of contact, with resolution details and follow-up
(Clients, TG Team Members & Scoreboard) for logging their experience and performance. Schedule and for high detail-orientation and risk-prevention. Log bugs and scope creep found during demo meetings on reference. Update the test plan and ClickUp with logged bugs, and inform developers of requirements. (New)
(Clients, TG Team Members & Scoreboard) for logging their experience and performance. Schedule and for high detail-orientation and risk-prevention. Log bugs and scope creep found during demo meetings on reference. Update the test plan and ClickUp with logged bugs, and inform developers of requirements. (New)
include, but are not limited to: Respond to logged tickets, and log ticket if no ticket exists. Ensure tickets but are not limited to: Risk Management: Identify, log, and communicate risks. Collaborate with stakeholders