are logged into the system (Ignite and Siebel)
purpose of the is to resolve IT related issues logged via the Service Desk, remotely and telephonically Absa support teams. Ensuring that all incidents logged in Service Now are resolved remotely within the service level agreement. Ensuring that incidents logged in Service Now that cannot be resolved remotely to all problem related incidents that have been logged in Service Now and not resolved within the set
Partners are logged into the system (Ignite and Siebel) Track Partners performance against logged opportunities documentation Manage and monitor workflow requests. log a call/ engage commission teams on the queries Progress
Performs boiler tests and treatments Completes boiler logs and checklists Follows all laws, regulations, and
Record events and problems and their resolution in logs. Follow-up and update customer status and information working hours (Helpdesk SLA report). Accurately log all field support and telephone tickets and close
REST services, RESTful APIs SOAP services Java Logging frameworks Functional Java JSON and XML with Schema Performing production and integration deployments Logging and tracking tickets to external support Troubleshooting
(Amazon AWS is strongly preferred): Monitoring and log analytics Automated deployment and configuration
(Amazon AWS is strongly preferred): Monitoring and log analytics Automated deployment and configuration
Performance Monitoring: Ensure correct procedures for logging calls Assess quality of contact centre staff performance
configuration of components and systems Monitoring and log analytics Experience with Databases both Sql and