Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) to agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
to work with little supervision
EDUCATION, QUALIFICATIONS
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial
Main Purpose of Position:
The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct sta
To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty. Job Objectives: To deliver exceptional customer service through in-store visibility and proactivity to
experienced Contact Centre Trainers with experience in training staff in the international Call Centre (BPO) industry training staff in a call centre environment. Experience in a BPO outsource call centres servicing international Qualifications to jobsintellibpo.com Please put “ Contact Centre Trainer” in the Subject Line. Basic Salary: R30
Maths Lit is compulsory and With at least a 60% mark on English) Able to speak fluent English with a international time zones. 1-year international call centre experience – required. R10 000 to R13 000 Plus
We provide a variety of call centre, customer care, sales, claims, administration and office-based services uninterrupted support services. We are looking for a call centre Customer Care and QA Team Leaders to join and leader Daily / Weekly / Monthly Monitoring the Floor (Call Centre) Attend Daily / Weekly / Monthly meetings Pull Requirements Clear Criminal Record. Passed Matric (60% mark on English, Maths or Maths literacy is compulsory) international time zones. 3 -year international call centre Team Leader experience – required. Basic Salary:
client, a leader in the Telecommunication Data Centre industry, is currently looking for a Electrical Engineering. 3 years' experience working on Date Centre Build Projects. Building services. Min 5 years' operation experience. Min 5 years' significant Data Centre commissioning and acceptance experience. Candidate Engineer status with ECSA . Registered Certified Data Centre Design Professional or UTI Tier Designer. Experience
System knowledge NebulaCRS, Nebula Call Centre, OPERA, OPERA Cloud & eRES
Proven experience
/>3-5 years experience in a tourism/travel call centre or reservations department for multiple properties