Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector English speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of
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knowledgeable Head of Customer Experience to join our team. The Head of Customer Experience is responsible for designing touchpoint. This role involves leading customer experience initiatives, fostering a customer-centric culture outstanding customer experiences. Responsibilities: • Develop and implement a customer experience strategy that to ensure a cohesive and consistent customer experience across all marketing channels (digital, social and drive continuous improvement in customer experience. • Develop and maintain metrics and KPIs to measure
Special Projects and Ad hoc. Experience Minimum of 5 years' insurance experience in a similar role in the
our customers with a digitally immersive sales experience online and in real time. Our philosophy is premised memorable experiences for anyone. Everything we do is thus built on creating a magical experience for every operations to set up for delivery, or just have experience in fast paced working environments who is a Go-Getter include: Ensuring the showroom floor customer experience is at its optimal through daily and weekly checks are treated professionally Manage the client experience of the delivery with the hostesses and sales
Collaborate on developing e-commerce customer experience and operational plan to support business objectives Analyse data and performance of e-commerce customer experience to draw performance insights, identify gaps and orchestration & improvement Manage online customer experience optimising for sales and customer sentiment, standards based on industry accepted customer experience metrics Operational responsibilities: Understanding Analytical skills to quickly assess rifts in experience Uploading plans, CE's, PO's, invoices, vouchers
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION
strong>EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY:
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial (Advantageous) Minimum 3 - 5 years experience in Business Compliance experience in Financial Services Good understanding understanding and experience in Business Processes environment, e.g. claims, sales, and distributions