Description:JOB PURPOSE
The Lead CRM is responsible for overseeing the implementation
strategic use of the Customer Relationship Management (CRM) system to enhance customer engagement, sales effectiveness
processes. This role plays a critical part in driving CRM strategy and maximizing the value of customer data
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CRM Strategy and Roadmap
innovative CRM strategies to boost customer acquisition, retention, and satisfaction.
- Lead the implementation
implementation and customization of CRM solutions to optimize performance and data quality.
- Conduct
cross-functional teams to align CRM initiatives with business goals.
- Utilize CRM data for insightful analytics
and data-driven decision-making.
- Integrate CRM with other business systems and implement workflow
experience in CRM administration, implementation, or management roles.
- Expertise in CRM systems like
the solutions on SharePoint Online using the Microsoft Power Platform (i.e. Power Automate, Power Pages SharePoint Online using the Microsoft Power Platform.
Responsibilities:
Customize:
Design and implement customized CRM solutions to meet business requirements.
Integrate
/>Integrate Systems:
Seamlessly integrate CRM with other enterprise applications.
Optimize Data
scripts.
Support and Maintenance:
Provide technical support and perform regular system maintenance
/>Work closely with cross-functional teams to enhance CRM functionalities.
Qualifications:
CRM development experience.
Proficiency with CRM platforms (e.g., Salesforce, Microsoft Dynamics)
and Customize:** Design and implement customized CRM solutions to meet business requirements.
- **Integrate
**Integrate Systems:** Seamlessly integrate CRM with other enterprise applications.
- **Optimize
- **Support and Maintenance:** Provide technical support and perform regular system maintenance
Work closely with cross-functional teams to enhance CRM functionalities.
**Qualifications:**
CRM development experience.
- Proficiency with CRM platforms (e.g., Salesforce, Microsoft Dynamics)
and optimization of customer processes Advice on a CRM vision and roadmap based on added value to the client's functional solution architecture Presentation of the technical requirements to the customer Link between the setting up the backlog for (technical) work packages Constant technical/procedural contact person during ABOUT US EXL is the indispensable partner for leading businesses in data-led industries such as insurance been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global
Focus on the design, development, testing, maintenance and deployment integrations using API's. Define and build a portfolio of API and Integration products that will enable developers to deliver customer centric digital solutions more efficiently. Manage design, build, development, testing a
have the following skills,
pharmaceutical company has a position available for a Technical Lead and Project Manager. The role has primary responsibility validation activities Lead and coordinate all technology transfer projects Lead technical problem-solving initiatives leadership in timely decision-making Responsibilities: Technical Responsibilities: Review product formulations together with the Marketing team Liase with Regional Technical Operations and CMO's (contract manufacturing organisations) consumer needs, and brand positioning Provide technical expertise and insights during the conceptualization