a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
potential customers through methods like cold calling or cold emailing to initiate sales conversations
release; • Expediting Agent haulage releases for early delivery instructions; • Promote agent haulage to meet
release; • Expediting Agent haulage releases for early delivery instructions; • Promote agent haulage to meet
workload and personal development; Quality of calls to be reviewed for training purposes. Any degree language (advantageous) Good listening skills; Excellent communication skills; Ability to adapt to change easily;
workload and personal development; Quality of calls to be reviewed for training purposes. Any degree language (advantageous) Good listening skills; Excellent communication skills; Ability to adapt to change easily;
overall admin functions of the department; Logging calls with IT; Attending to monthly catering requirements ensure accuracy; Good listening skills; Excellent communication skills; Ability to adapt to change easily; Excellent organizing skills; Ability to work systematically; Excellent recordkeeping skills; Positive attitude;
overall admin functions of the department; Logging calls with IT; Attending to monthly catering requirements ensure accuracy; Good listening skills; Excellent communication skills; Ability to adapt to change easily; Excellent organizing skills; Ability to work systematically; Excellent recordkeeping skills; Positive attitude;
potential customers through methods like cold calling or cold emailing to initiate sales conversations