soft skills when dealing with difficult customers.
KNOWLEDGE AND SKILLS:
EDUCATION
Overall Purpose:
The Customer Service Agent is responsible to effectively assist customers with
working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives interviewing Skills: Sound managerial skills Results and target driven Planning and organising skills Problem-solving Problem-solving skills Strong customer orientation Good communication skills Computer literacy Strong financial
Outbound Sales Agent
RANDBURG- UK Campaign
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motivated and customer-oriented Service Desk Agents X3 to join our dynamic team at iOCO. They disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated
COLLECTIONS AGENT Randburg, Johannesburg Salary: Basic Uncapped Commission JOB ROLE To contact debtors and Minimum 1 year as a Debt Collection Agent in an outbound call centre. Currently unemployed Worked with COMPETENCIES & SKILLS Computer Literate Excellent verbal and written communication skills with great listening listening skills. Outstanding telephone etiquette and interpersonal skills. Good typing and accuracy skills skills. Mathematical ability. Strong negotiations skills with the ability to handle objections and be
of Position:
The Customer Service Agent is responsible to effectively assist customers with
telephony systems within the call centre to optimise call campaigns and Agent productivity Changing of dial accordingly • Changing of filters to improve contactability where applicable • Proactively anticipate shortfalls recycle rules once a week to confirm all correct • Agent and Supervisor Administration on CIC • Daily adherence Grade 12 2 to 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony Logging • Analytical Skills • Computer Literacy • Planning and organising skills • Target driven • Sense
FAIS full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an The incumbent should have excellent interpersonal skills. The ability to cope with a constant changing and The ability to work in an environment where multi-skilling is required. Work accurately with high level