target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets opportunities to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial records Regular and accurate reporting on call centre results and performance Maintaining and improving
service in line with client and business needs. Key Responsibilities Supervises all laboratory support working procedures are implemented and staff are trained accordingly. Supervises the correct application most optimal utilisation of available resources. Trains and develops staff to ensure they have the skills
interview, and onboard new staff. Manage staff files, training, and development. Update HR policies and procedures Report on Workplace Skills Plan (WSP) & Annual Training Report (ATR). Coach, mentor, and discipline staff
spearhead new business opportunities and nurture key client relationships to meet and exceed these ambitious development. Manage and expand relationships with key clients, ensuring their advertising needs are met
spearhead new business opportunities and nurture key client relationships to meet and exceed these ambitious development. Manage and expand relationships with key clients, ensuring their advertising needs are met
state of regulatory compliance by reporting on how key risks are being managed, highlighting areas that monthly one-on-one engagement with each of your key stakeholders in 1st and 2nd line (e.g., business
state of regulatory compliance by reporting on how key risks are being managed, highlighting areas that monthly one-on-one engagement with each of your key stakeholders in 1st and 2nd line (e.g., business