Duties:
Omnichannel Customer Interaction Management
- Oversee a multifaceted contact centre that handles a variety of queries, including first line and second line technical issues, billing enquiries, and general customer concerns across multiple
culture of transformation by participating in Nedbank culture building initiatives, businessstrategy professional growth. Understand and embrace the Nedbank vision and values, leading by example. Identify alignment with emerging technologies, and impact on Nedbank technologies. Participation in design forums, project (RFP). Design optimal technical solution in the Nedbank technologies. Contribute expertise into a designdocument related to specifi c technology and its impact on Nedbank technology. Participate in proof of technology
Fully Bilingual (English and Afrikaans) Call Centre Sales Experience Problem Solving Ability Training will
Fully Bilingual (English and Afrikaans) Call Centre Sales Experience Problem Solving Ability Training will
ts
Minimum 8 Months Call Centre / Sales experience
Matric Qualification
Excellent
in call centre in Afrikaans. Only matric call centre experiance would be advantage Crim clear Must be prepaired
in call centre in Afrikaans. Only matric call centre experiance would be advantage Crim clear Must be prepaired
Competencies & Personal Attributes: Previous Call Centre experience Computer literate Experience in short term for sales results Experience: Previous Call Centre experience in Telesales. Experience in short term
Proficient in English and Afrikaans. Call Centre Agent experience (advantageous). Good eyesight. Detail
*THIS POSITION REQUIRES OUTBOUND CALL CENTRE EXPERIENCE*
Make a familyâs
you have at least 18 months of outbound call centre experience in the Travel or Car Rental Industry, have
Certificate
At least 18 months of outbound call centre experience in the Travel or Car Rental Industry
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OUTBOUND CALL CENTRE EXPERIENCE IS ESSENTIAL
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Working