Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
Join a Leading Bank's Journey A leading bank in South Africa is calling for Salesforce enthusiasts to You'll support ongoing tasks within our Business Bank Operations and oversee the drive to increase efficiency skills development for team members. Liaise with Centres of Excellence for functional and technical development Computer Science or related field, or equivalent experience. Grade 12 National Certificate/Vocational. 5 Salesforce Certifications. Experience with DevSecOps. Management and team lead experience Qualifications (Ideal
requires a professional with a strong background in banking, compliance, and project management. The ideal management experience in the banking or financial services industry. Strong knowledge of banking operations and problem-solving skills. Preferred Skills: Experience with Agile and Scrum methodologies. Knowledge CV and a cover letter outlining your relevant experience and qualifications to recruitmentlosika.co.za
ensure optimal performance. Qualifications and Experience: Bachelor's degree in Computer Science, Information Systems, or a related field. Minimum of 5 years of experience in business intelligence or data analysis. Proficiency Tableau, or QlikView. Strong SQL skills and experience with database management systems. Knowledge of effectively with stakeholders at all levels. Experience in the financial services industry is preferred cover letter outlining your qualifications and experience. Closing Date: 28 July 2024
Reference: NFC022016-Sel-1 Calling all Treasury Risk and Banking Coordinators If you are excellent with FMCG company is seeking a dedicated and dynamic Banking Coordinator to join their exceptional team. The and mitigating financial risks, optimizing our banking relationships, and ensuring the efficient operation and external audit Open Bank Accounts and collate onboarding documents Close Bank Accounts and obtain signatures signatures Liaise with stakeholders Bank mandates Education and Experience: Degree in Finance or Administration
quality, and funding parameters enabled through our banking client's project methodologies and people management by completing learning activities, practicing experience, and obtaining/maintaining certifications within certification or qualification. Minimum Experience Level: 1-2 years working experience in a project environment, including background and implementation essential. 1-2 years experience in the relevant Agile role for a software development Consulting and contribute to the success of our banking client through effective project management and
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector English speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of
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knowledgeable Head of Customer Experience to join our team. The Head of Customer Experience is responsible for designing touchpoint. This role involves leading customer experience initiatives, fostering a customer-centric culture outstanding customer experiences. Responsibilities: • Develop and implement a customer experience strategy that to ensure a cohesive and consistent customer experience across all marketing channels (digital, social and drive continuous improvement in customer experience. • Develop and maintain metrics and KPIs to measure