JOB DESCRIPTION Role primarily involves managing inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating the system, taking required action and escalation handling. Delivering results as pe
JOB DESCRIPTION Role primarily involves managing inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating the system, taking required action and escalation handling. Delivering results as pe
targets) Growth opportunities. No experience required. Call centre experience is preferred. All training
targets) Growth opportunities. No experience required. Call centre experience is preferred. All training
Services experience specifically Asset Management, Retirement Funds and Unit Trusts Offshore; Call Centre experience
Services experience specifically Asset Management, Retirement Funds and Unit Trusts Offshore; Call Centre experience
Responsibilities:
Duties:
Call clients to understand their insurance needs and financial goals.
Conduct thorough assessments of clients' current insurance coverage and identify gaps.
Explain policy terms and conditions, including coverage limits, premiums, and exclusions.
Hand
Main Purpose of Position:
Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas for employee development and tra
understanding and servicing experience • 2 years proven client service/call centre experience. • Good time