excellent service. It is imperative that accurate information is provided to the customer and that calls which products and procedures.
Valid National Senior Certificate (Matric) / NQF level 4 or higher – South African ID or valid work permit
are resolved within SLA and update incident information accurately in the company's ITSM. Contribute systems such as Nagios or PRTG. Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre customer support role. Working knowledge of VoIP technology. Familiarity with network cabling, classification
satisfaction and promoting the successful adoption of technology solutions within the client base. This role primarily service, drive technology adoption, and proactively address client concerns to maintain high levels of client clients, acting as their trusted advisor for all technology-related matters. Understand clients' business business objectives, challenges, and technology requirements. Conduct regular meetings and check-ins with clients escalations. Technology Adoption and Client Success: Promote the adoption of technology solutions within
modern software development, digital and data technologies and vendors, with a focus on Microsoft, AWS System integration, Data integration and migration 4. Web and Mobile Digital solutions 5. Business Intelligence 1. Insurance 2. Banking 3. Wealth and Investments 4. Retail 5. Telecommunication Marketing Manager - Running high-quality shoes and apparel to athletes of all levels. With a strong focus on customer satisfaction and Monthly reporting at global and local management level. Managing the Marketing team including KPI's and
modern software development, digital and data technologies and vendors, with a focus on Microsoft, AWS System integration, Data integration and migration 4. Web and Mobile Digital solutions 5. Business Intelligence 1. Insurance 2. Banking 3. Wealth and Investments 4. Retail 5. Telecommunication Marketing Manager - Running high-quality shoes and apparel to athletes of all levels. With a strong focus on customer satisfaction and Monthly reporting at global and local management level. Managing the Marketing team including KPI's and
are handled efficiently and in line with service level agreements and standards. Acting on all incoming to the relevant SOP. Address general product information enquiries timeously and accurately. Follow up Retaining of customers and financial background. 3-4 years working experience in a Contact Centre. Certificate multi-skilling is required. Work accurately with high level of attention to detail. Advanced MS Office proficiency
are handled efficiently and in line with service level agreements and standards. Acting on all incoming to the relevant SOP. Address general product information enquiries timeously and accurately. Follow up Retaining of customers and financial background. 3-4 years working experience in a Contact Centre. Certificate multi-skilling is required. Work accurately with high level of attention to detail. Advanced MS Office proficiency
that the identity of whistle blowers and the information they provide are effectively. protected. Analyse by self and the team. Keep abreast of latest information and techniques specific to the investigative Project, and information platforms. OUTPUT 2: REPORTING Comply with proper information systems for reporting ensuring integrity and relevance. Prepare high-level compilations of various timelines and project updates Responsibility for the integrity and relevance of the information submitted by the team. Training, growth, development
technical support engineers, and ensuring the highest level of customer support. Manage and lead a team of technical up-to-date with the latest industry trends and technologies Prepare and present reports on support team understanding of Networking and experience in Wireless Technology will be advantageous Knowledge of PLC programming and/or implementing special projects to improve the level of support offered by the entire Technical Support handle escalations. Can manage expectations at all levels of business. Manages multiple escalations simultaneously