the contact center, ensuring adherence to service level agreements (SLAs) and operational metrics. Analyse identify trends, opportunities, and areas for improvement. Collaborate with cross-functional teams to implement staffing levels, scheduling, and resource allocation. Drive a culture of continuous improvement, innovation
servicing international clients. Must have at least 5 years' experience as a trainer. Able to work shifts
organized filing system in place Ensuring constant improvement of productivity in your team Be able to communicate