telecom technologies and systems communications, and network infrastructure. Experience with telecom project standards and compliance requirements. Knowledge of network design, implementation, and troubleshooting. Leadership
the contact center, ensuring adherence to service level agreements (SLAs) and operational metrics. Analyse and manage workforce planning, including staffing levels, scheduling, and resource allocation. Drive a culture
servicing international clients. Must have at least 5 years' experience as a trainer. Able to work shifts