for a Quality Systems Specialist to be based full time at our offices. The Quality Systems Specialist will do the administration of the Quality management system ensuring compliance to ISO9001. Input into Environmental administration Exposure to management of Quality Management Systems Training and presentation to all levels within participation Coordinating Customer Satisfaction Survey calls and requesting results Collating Training sessions
seeking five experienced CCTV and Access Control System Technicians to join our dynamic team. In this role and maintenance of a variety of systems including CCTV, alarm systems, intercoms, gate and garage motors networking systems. Install, configure, and maintain CCTV systems, alarm systems, intercom systems, gate and and garage motors, access control systems (Impro system, ZKTeco, Hikvision, etc) , and electric fencing guidance to clients on the optimal use of their systems. Keep abreast of the latest technologies in both
Exposure to management of Quality Management Systems
compassionate and experienced Occupational Health Nurse to join our team and contribute to our mission of safe work environment. As an Occupational Health Nurse, you will play a critical role in promoting and Registered Nurse (RN) with a valid nursing license. Bachelor's degree/Diploma in Nursing or a related related field. Certification in Occupational Health Nursing (COHN) or equivalent is advantageous. Minimum of
learning methodologies. Requirements A relevant nursing qualification ( B Cur Degree/ or relevant education African Nursing Council as a Registered Nurse Compliance with the SANC code for a Registered Nurse and all
Successful completion of a Science / Nursing / Somatology degree/Diploma or other relevant tertiary
performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal levels Use quality monitoring data management systems Monitor customer queries/complaints and ensure procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
opportunities presented by Partners are logged into the system (Ignite and Siebel)
technician/branch/contractor within 30 minutes of call received Serve as the first point of contact for Satisfaction Maintain the abandoned call rate below 4% (Abandoned call report). Close 100% of customer queries Tickets up to date including all Multinational systems. General Provide general customer support, either
Managers/Specialists if not provided; Maintain an accurate filing system with specific reference to quote/request, as well when required Effective screening of telephone calls, taking of accurate messages, complete RFQ, handle company would be an advantage Syspro or similar ERP system would be an advantage Computer literacy and proficiency