contact center operations, you will play a vital role in driving performance excellence, managing team Key Responsibilities: Lead and oversee daily operations of the contact center, ensuring adherence to to service level agreements (SLAs) and operational metrics. Analyse performance data to identify trends teams to implement initiatives that enhance operational efficiency and customer experience. Monitor and experience (7 years) in campaign management and operations leadership within a contact center environment
Subject matter expert. Requirements: Matric. Facilitation course. Learning and development course. Experience
to emails Ensuring that your team adheres to operational procedures Ensuring that targets set for your ability to lead and manage a technical team. Excellent interpersonal and communication skills, with the
Consultants for an exciting international company. Excellent English and problem-solving skills required. Requirements: