Intellibpo. As a leader in our contact center operations, you will play a vital role in driving performance Key Responsibilities: Lead and oversee daily operations of the contact center, ensuring adherence to to service level agreements (SLAs) and operational metrics. Analyse performance data to identify trends teams to implement initiatives that enhance operational efficiency and customer experience. Monitor and experience (7 years) in campaign management and operations leadership within a contact center environment
to emails Ensuring that your team adheres to operational procedures Ensuring that targets set for your telecom regulatory standards and compliance requirements. Knowledge of network design, implementation the latest industry trends and technologies. Requirements Clear Criminal Record. Passed Matric (60% mark compulsory) - Required. Able to speak fluent English with a neutral accent - Required. Live in Joburg South or 20 kilometres from our Parktown Office - Required. Computer literate and be able to type at least
Excellent English and problem-solving skills required. Requirements: Clear Criminal Record, Passed Matric (Maths 1-year international call centre experience – required. R10 000 to R13 000 Plus incentives (Attendance
Coaching. Align training with required KPI. Subject matter expert. Requirements: Matric. Facilitation course