Our client a leader in the Office Automation industry is currently looking for a Service Operations Manager (Document Solutions) to be based in Midrand, Gauteng. The CSSD Service Operations Manager is accountable for the management and delivery of the Hardware Service portfolio to all customers and
Daily Queries - Attending to Daily Queries and Ensuring Feedback provided timeously
o Customer support to SSA
o LSP Management
o Irregular Management - Register Irregular cases in Cello within 24 hours
o Ensuring daily reports are received in time from LSP’s
o Analyze d
support
client and service providers SLAs. Oversee operational service delivery / client satisfaction Check / approve
design. Service transition. Service operation. Continual service improvement. Incident and Problem Management:
rolling out of SSA Standard Operating Procedures means overall improvement on Service Levels and Customer experience
work routines that align with operational plans, effectively managing service delivery goals.
service providers SLA's.
This role involves managing IT operations, overseeing license services, and ensuring seamless IT infrastructure
Management: