Our client a leader in the Office Automation industry is currently looking for a Service Operations Manager (Document Solutions) to be based in Midrand, Gauteng. The CSSD Service Operations Manager is accountable for the management and delivery of the Hardware Service portfolio to all customers and
Daily Queries - Attending to Daily Queries and Ensuring Feedback provided timeously
o Customer support to SSA
o LSP Management
o Irregular Management - Register Irregular cases in Cello within 24 hours
o Ensuring daily reports are received in time from LSP’s
o Analyze d
(IT Service Management) IT Operations Frameworks (E.g., ITIL) IT Service Delivery Management Project
support
client and service providers SLAs. Oversee operational service delivery / client satisfaction Check / approve
Std. Low: 35 Std. Solution time DAM operations concerning service request ticket handling: Critical: 1
client and service providers SLA's. Oversee operational Service Delivery / Client Satisfaction Check / Approve
This role involves managing IT operations, overseeing license services, and ensuring seamless IT infrastructure
Management:
adherence to standard operating procedures