supporting the Service Manager to operate an efficient, profitable service centre. Position Overview This supporting the Service Manager to operate an efficient, profitable service centre. Specific Role Responsibilities
service providers SLA's.
client and service providers SLA's. Oversee operational Service Delivery / Client Satisfaction Check / Approve
new signed clients. • Working with the Operations and Service team in order to apply compliance requirements
new signed clients. • Working with the Operations and Service team in order to apply compliance requirements
Day to day responsibilities include: Collecting payments from clients within the agreed payment terms. Following through the debt collection process which includes but not limited to sending friendly reminders, letters of demand and suspension letters which is integrated with our debtor's ma
streamline operations.Technical Scheduling:
Collaboration: Work closely with IT, operations, and customer service. Communicate process changes effectively
resolve business-as-usual issues aligned with operations and service processes. Additionally, the consultant
resolve business as usual issues aligned to operations and service processes. Additionally, the consultant