Good verbal skills • Self-motivated • Prior call centre experience is required A basic salary of R 8500 8500 p.m. loads of perks The post Call Centre Operators appeared first on freerecruit.co.za .
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance indicators agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency success in managing contact centres Proven ability to work independently and efficiently manage a contact contact centre 7 years of management experience in a contact centre environment (Operations) Bachelor's degree
target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business will be responsible for the effective management of the call centre (telephonic and online) to ensure loan met, rules and regulations adhered to and staff managed and developed, while improving business and seeking Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management and development of staff requirements Manage adherence to relevant policy and procedure Contribute to and manage marketing initiatives
>
responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
y to build customer loyalty
responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
schedule downtime and minimize impact on business operations during maintenance activities. Backup and Recovery and Recovery, SAP Basis Monitoring, SAP Patch Management, Router Configuration, SAP Kernel Administration Service Request, and Problem Management. Experience in disaster recovery management and planning and/or business Familiarity with SAP ERP, BI, CRM, PI, Solution Manager, SCM, SMP, BPC, and Fiori. Knowledge of Microsoft backup administration. Understanding of IT Service Management principles and frameworks (ITIL 3). Familiarity
target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business will be responsible for the effective management of the call centre (telephonic and online) to ensure loan met, rules and regulations adhered to and staff managed and developed, while improving business and seeking Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management and development of staff requirements Manage adherence to relevant policy and procedure Contribute to and manage marketing initiatives
DBN002935-ZC-1 Our client is seeking an experienced operations manager to oversee daily activities. The ideal candidate have a sharp business mind and proven success in managing multiple departments for maximum productivity in human resources, finance, IT and warehouse management, and be able to develop and maintain an environment Minimum Requirements: Proven work experience as Operations Manager or similar role Minimum three years Chemical will be advantageous Degree in Business, Operations Management or related field Knowledge of organisational