call centre Customer Care and QA Team Leaders to join and leader a team of customer care agents and quality to emails Ensuring that your team adheres to operational procedures Ensuring that targets set for your to work shifts based on international time zones. 3 -year international call centre Team Leader experience
join our team at Intellibpo. As a leader in our contact center operations, you will play a vital role in driving performance excellence, managing team leaders and the client, whilst ensuring service delivery Key Responsibilities: Lead and oversee daily operations of the contact center, ensuring adherence to to service level agreements (SLAs) and operational metrics. Analyse performance data to identify trends teams to implement initiatives that enhance operational efficiency and customer experience. Monitor and
5 years' experience as a trainer. Able to work shifts base on international time zones. To Apply: Please
type at least 35 wpm, with 0 errors. Able to work shifts based on international time zones. 1-year international