Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management initiatives at call centre level Compliance with rules and regulations (financial systems and personal conduct) conduct) Monitor calls to ensure that dialogue with customers meets the required standard Ensure well maintained/updated
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management initiatives at call centre level Compliance with rules and regulations (financial systems and personal conduct) conduct) Monitor calls to ensure that dialogue with customers meets the required standard Ensure well maintained/updated
internal/external clients Screen and direct phone calls and distribute correspondence Handle requests and Performing minor accounting duties for Managers personal finances Organizing meetings, including scheduling organizing catering when necessary Answering phone calls in a polite and professional manner Welcoming visitors
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
Johannesburg, is looking to employ a vibrant Executive Personal Assistant / Office Manager to join their dynamic experience, sort mail and answers direct phone calls. Assists with planning all in-house or off-site Coordinating dates, times, and locations for business and personal meetings and proactively anticipate scheduling conflicts to optimize time management. Managing personal documentation: Handling important documents, such contracts, legal papers, or personal correspondence. Answering emails and phone calls: Managing communication
internal/external clients Screen and direct phone calls and distribute correspondence Handle requests and Performing minor accounting duties for Managers personal finances Organizing meetings, including scheduling organizing catering when necessary Answering phone calls in a polite and professional manner Welcoming visitors
exciting position is just for you In your role as a Personal Assistant, your duties and responsibilities are Must have at least 2 years of experience as a Personal Assistant