with client enquireries via telephone(inbound and outbound), email and web-chat First contact resolutions advantageous Experience ( 6 months) in Inbound / Outbound customer service contact centre role Ability to
with client enquireries via telephone(inbound and outbound), email and web-chat First contact resolutions advantageous Experience ( 6 months) in Inbound / Outbound customer service contact centre role Ability to
requirements. Identify, document, and alert the supervisor of any trends in customer calls, complaints, information for statistical reports. Assist Supervisors with ad hoc tasks and projects. Investigate trend