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A Queries Coordinator is responsible for investigating claims and analyzing supporting documents to resolve · Daily managing and monitoring of Queries, investigate and resolve · Responsible for monthly meetings highlight ATM's with high queries System Capturing · Investigate and resolve all card holder queries · Identifying Identifying issues and escalate to be investigated · Attending to any escalation of Ombudsman queries E-Mail are resolved and reconciled on a daily basis · Investigate and escalate any unreconciled items · Matric
management of partner queries Admin:
security operations and procedures, incident investigations, drafting of security job descriptions, managing systems and be able to review footage when investigating incidences Be able to draft an incident report
security operations and procedures, incident investigations, drafting of security job descriptions, managing systems and be able to review footage when investigating incidences Be able to draft an incident report
telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms escalated timeously to all the relevant parties. Investigating and analysing root causes as well as problem re-assign it to the applicable area for further investigation and resolution. Escalating to management in
actions. Conduct regular investigations in conjunction the Fraud Department/Investigator and ensure follow up findings. Management of fraud/theft occurrences, investigation, outcome, and liaison with HR in terms of necessary
decision-making information by collecting, analysing, investigating, and reporting financial data. Please note that
to provide a solution using your knowledge, investigative and problem solving support skills. To keep To interrogate and analyse log files to aid investigation. To query SQL databases. To work with our Development
calibration and validation failures, using good investigative technique and risk-based evaluations. Champion assessment of manufacturing deviations and investigations, change control submissions, new product development