OVERALL PURPOSE OF JOB:
Process customer service and technical service enquiries members.
Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI's extensive brand portfolio Vendor Management Submit workflows for new vendors Process Supplier invoices (Purchase Requisition, Purchase Prepare and process monthly cross-billing of invoices paid on behalf of BU Manage and resolve queries Asset Recoveries Prepare and process monthly payroll intercompany recoveries Prepare and process monthly L&D recoveries recoveries Prepare and process monthly Recruitment recoveries Prepare monthly reconciliation of recovery
partner's.
System knowledge NebulaCRS, Nebula Call Centre, OPERA, OPERA Cloud & eRES
Proven experience
/>3-5 years experience in a tourism/travel call centre or reservations department for multiple properties
communication
communication
Reporting and Performance Evaluation Systems and Process Reviews Audit and document findings Propose optimisations Evaluation of lost clients Review of systems and processes to identify and evaluate core retentions issues correlation modelling for investigation process Optimize processes impacting turnaround time and task efficiency alignment to the agreed processes Aduit of the vehicle assessment and repair process Key relationship audits and allocation to priority projects Finance: Cost centre management Budget allocation and monitoring of
Qualifications Matric RE5 Skills 3 years of Call Centre sales experience 2 years of Life Insurance experience
Qualifications Matric RE5 Skills 3 years of Call Centre sales experience 2 years of Life Insurance experience
dashboards and reports to support decision-making processes
within the organization.
Key
data models and data transformations using Power Query and DAX.
• Optimize Power BI reports and dashboards
• Proficiency in Power BI, including Power Query, DAX, and Power BI Service.
• Experience with