with the relevant governing laws. Ensure that process engineering activities on assigned projects are work for a unit or units as required by the Lead Process Engineer in accordance with the agreed project subordinates on the project. Advise Chief / Principal Process Engineer of deficiencies and possible changes to areas of technology. Advise Chief / Principal Process Engineer of possible fields for technical investigations developments in process industries and make recommendations to Chief / Principal Process Engineer on methods
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and monitoring data management systems Monitor customer queries/complaints and ensure timely closure Ensure adherence procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
Quotes:
Process quotations as per RFQs received from the Team
Ensure correct
yet accepted
Technical Call Centre & General Admin:
Receive breakdown
no response/feedback received
Receive and process bakkie bookings, ensure that all bookings are communicated
Divisional Manager for approval
Processing Orders:
Ensure payment is received
Teams job cards for all necessary information, query missing information with the relevant Field Service
Commercial Management team on Commissions Policy / Processes impacting Partners.
looking for a Technical Administrator. Quotes: Process quotations as per RFQ's received from the Team quotes sent and not yet accepted Technical Call Centre & General Admin: Receive breakdown reports Team if no response/feedback received Receive and process bakkie bookings, ensure that all bookings are communicated sent to relevant Divisional Manager for approval Processing Orders: Ensure payment is received from COD (Cash Team's job cards for all necessary information, query missing information with the relevant Field Service
looking for a Technical Administrator. Quotes: Process quotations as per RFQ's received from the Team quotes sent and not yet accepted Technical Call Centre & General Admin: Receive breakdown reports Team if no response/feedback received Receive and process bakkie bookings, ensure that all bookings are communicated sent to relevant Divisional Manager for approval Processing Orders: Ensure payment is received from COD (Cash Team's job cards for all necessary information, query missing information with the relevant Field Service
Commercial Management team on Commissions Policy / Processes impacting Partners. Audits: Attends to partner management of partner queries Admin: Investigate commission queries. Validate commission queries. Onboarding of call/ engage commission teams on the queries Progress update on queries Manage and educate partners on any any administration systems and updates. Query Escalation Activity Description: Escalation Management Commission General Engage Account Managers and Partners on the query progress. Training & Development: Arranges and
payable function, ensuring accurate and timely processing of invoices, reconciling supplier statements invoices and claims on reconciliation Follow up on queries raised on accounts Maintain cordial lines of communication departments Send workflow query invoices to Departments and following up on queries Minimum requirements:
payable function, ensuring accurate and timely processing of invoices, reconciling supplier statements invoices and claims on reconciliation Follow up on queries raised on accounts Maintain cordial lines of communication departments Send workflow query invoices to Departments and following up on queries Minimum requirements:
and case manage customer queries through effective incident management processes, identify technical failures To continuously review the Service Management process, deliverables and SLA's with stakeholders Own resolution Platforms Identify key process gaps on the CBU/VB Digital platforms as well as call centres and CEO's Office on boarding initiatives with customer contact centres Identify potential service improvement tools and