To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and deadlines. The role involves motivating team members, assessing performance, participating in hiring and training, and keeping management updated on team performance. Operations: Monitor inbound and
Management qualification (optional) Public Relations or a Marketing qualification would be an advantage
Management qualification (optional) Public Relations or a Marketing qualification would be an advantage
Developing Marketing Strategies
: Creating comprehensive marketing plans that align with the overall business goals of the hospitality establishment. This involves identifying target markets, understanding customer preferences, and planning promotional activities.