of Position:
The Customer Service Agent is responsible to effectively assist customers with information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
style="text-align:center">Customer Service Agents
Based and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
Minimum Requirements
equipment company based in Midrand is looking for a QA / RA Administrator for a contract position until legal entity. Prepare SAHPRA Application packs for QA RA Manager Review and Submission Maintain index for
financial services. We are looking for an accomplished QA LEAD to join their innovative team. The ideal candidate history of leading QA teams to excellence. JOB DESCRIPTION INFORMATION: Job Title: QA Lead Employment Type: mentor, and manage a team of QA engineers. Develop and implement a comprehensive QA strategy aligned with the designs, and resolve complex issues. Communicate QA status, challenges, and risks to stakeholders effectively Experience: Minimum of 3 years of experience in a QA role, with at least 5 years in a leadership position
are seeking a highly motivated and detail-oriented QA ENGINEER to join their innovative team. The ideal banking sector. JOB DESCRIPTION INFORMATION: Job Title: QA Engineer Employment Type: 12 Months contract, On-site improvements and make recommendations for enhancing QA efficiency and effectiveness. Stay updated with new
equipment company based in Midrand is looking for a QA / RA Administrator for a contract position until legal entity. Prepare SAHPRA Application packs for QA RA Manager Review and Submission Maintain index for
entity.
Prepare SAHPRA Application packs for QA RA Manager Review and Submission
Maintain index