We are recruiting for a Call Centre Manager for our client within the Automotive Industry based in Elandsfontein Purpose Manages and builds a high-performance call centre of CLO's with a clear vision to provide world-class (30%) 3. Internal Liaison and Execution (15%) 4. Call Centre Performance Management & Reporting (15%) relationship with each individual who is part of the call centre structure. • Document performance agreements • Conduct remote live listens of at least 3-5 calls per week per CLO area. • Conduct monthly performance
ourselves on superior customer service, exceptional quality, and our advanced systems and process to deliver Order with Local Suppliers. Review and sign off on quality of work of in-house jobs as well as external subcontractor subcontractor jobs. Provide Assistant in Quality reports and Testing. Grade 12 High School Diploma Minimum
ourselves on superior customer service, exceptional quality, and our advanced systems and processes to deliver control and report all quality defects and gather the required information, type,quality reports to completion conjunction with the WIP and Quality Controller, manage and control quality assurance and gather the required labels and tags for B7. Work with the WIP and Quality Controller for producing daily and monthly KPI
company.
difficulties and advise all parties accordingly • Ensure quality reports conform to the requirements of the customer control RLOG returns and collections and ensure quality proof of delivery returned to RLOG • Manage the ensure that staff are motivated and productive Quality, Health and Safety and KPI's • Ensure that customer
difficulties and advise all parties accordingly • Ensure quality reports conform to the requirements of the customer control RLOG returns and collections and ensure quality proof of delivery returned to RLOG • Manage the ensure that staff are motivated and productive Quality, Health and Safety and KPI's • Ensure that customer
(both internal and external) to render highest quality of services.