a similar role
Previous quality control experience
Call Centre Knowledge
Good admin skills
Must
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and deadlines. The role involves motivating team members, assessing performance, participating in hiring and training, and keeping management updated on team performance. Operations: Monitor inbound and
Satisfaction and quality of transactions QUALIFICATIONS Grade 12 / Matric 6 months call centre experience JOB Satisfaction and quality of transactions QUALIFICATIONS Grade 12 / Matric 6 months call centre experience
Satisfaction and quality of transactions QUALIFICATIONS Grade 12 / Matric 6 months call centre experience JOB Satisfaction and quality of transactions QUALIFICATIONS Grade 12 / Matric 6 months call centre experience
minimum requirement). 2 years Quality Assurance experience withing a call centre environment. Familiar with
speed, efficiency, sales and quality. • Managing the assigned call centre operation efficiently and effectively speed, efficiency, sales and quality. • Managing the assigned call centre operation efficiently and effectively
r />- 2 Years Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance
RESPONSIBILITIES: ● Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications, welcoming and assisting Customers (Walk-In and General Visitors) , in accordance with manual; ● Dealing with outbound calls in terms of an escalated query in terms of app