Identify quality improvement opportunities and ensure appropriate strategy and Quality improvement initiatives
external authorities. Implementation of Quality Improvement Programmes. Compliance to OHS legislation incident management processes. Familiar with Quality Improvement processes. Occupational Health and Safety
Quality Assurance standards and support Quality Improvement (QI) initiatives.
quality of performance of contact center staff, monitors communications, and recommends improvements
• Lead Quality Initiatives: Champion quality improvement initiatives and projects. Collaborate with Monitor and report on the effectiveness of quality improvement initiatives.
• Audit Management: oversee and reporting: Analyze quality data to identify trends and areas for improvement. Prepare detailed reports
quality assurance team and implementing quality improvement initiatives.Responsibilities:
patient care, and staff management. Implement quality improvement within the unit. Ensure all duties are perfomed
patient care, and staff management. Implement quality improvement within the unit. Ensure all duties are perfomed
Identify quality improvement opportunities and ensure appropriate strategy and Quality Improvement initiatives
particularly the CLOs Implement and be part of Data Quality Improvement Projects Support the M&E Officer to improve
is proactively managed. Drive process and quality improvement, cost reduction, and development of the product