Manage the entire sales cycle from receiving the referral/lead to securing a sale;
Manage the entire sales cycle from receiving the referral/lead to securing a sale;
and implement a customer retention strategy; and ensure regular Municipality customer visits Monthly Operations Operations meetings with the Municipality Customers reviewing Syntell Performance via the Signed SLA monthly operations reports to all Municipality customers Manage the end-to-end incident escalation process process to resolution; in accordance with Customer Service Level Agreements; and oversee the CRM incident of timely and accurate technical solutions to customers. Communicate operational bottlenecks and/ or issues
valuable and great opportunity. The successful candidate will be responsible for leading and co-ordinating