To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
compassionate and experienced Occupational Health Nurse to join our team and contribute to our mission of safe work environment. As an Occupational Health Nurse, you will play a critical role in promoting and Requirements: Registered Nurse (RN) with a valid nursing license. Bachelor's degree/Diploma in Nursing or a related related field. Certification in Occupational Health Nursing (COHN) or equivalent is advantageous. Minimum of
learning methodologies. Requirements A relevant nursing qualification ( B Cur Degree/ or relevant education African Nursing Council as a Registered Nurse Compliance with the SANC code for a Registered Nurse and all
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
Successful completion of a Science / Nursing / Somatology degree/Diploma or other relevant tertiary
among maintenance staff
Respond to emergency calls for maintenance
Manage the set up and take
machineries.
Respond to routine and emergency calls for repairs and service.
Ensure that the above
maintenance staff with regards to leave, attendance registers and wages.
The efficient fulfilment of the
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the
Using a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix Digital platforms as well as call centres and CEO's Office. Identify top service call drivers and draft suggested on boarding initiatives with customer contact centres Identify potential service improvement tools and
ng a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix platforms as well as call centres and CEO’s Office.